Victor Muntés Mulero
Patricia Paladini, Mounir Behdaoui, Lluís Domenech, Jordi Gascón, Marc Solé, Victor Muntés, Edmund Jones
SESSION 1: Introduction and Strategy in Large Enterprises (3h)
(10 minutes) – Presentation of the course and professors
(30 minutes) – CA Technologies: Company Introduction
(35 minutes) – Building a global strategy for IT Management
BREAK – 15 minutes
(45 minutes) – Effective mechanisms and challenges for customer support departments
(45 minutes) – Internationalization of Products
SESSION 2: Current technologies for IT Management (3h)
(30 minutes) – Cloud computing, a competitive advantage for IT-dependant enterprises
(45 minutes) – Security issues in distributed environments
BREAK – 15 minutes
(45 minutes) – DevOps: bringing development and operations together
(45 minutes) – Methods for Quality Assurance in Complex IT Environments
SESSION 3: Future technologies for IT Management (3h)
(45 minutes) – Top 10 Trends that will transform industry in the next 5 years
(45 minutes) – Crowdsourcing, the art of involving internet users in complex task resolution
BREAK – 15 minutes
(30 minutes) – CATCHFLY: an industrial use case of crowdsourcing
(30 minutes) – Multicloud environments: future challenges for cloud computing
(15 minutes) – Closing remarks